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SHIPPING & RETURNS
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United States (in the contiguous US) |
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| United States (in the contiguous US) |
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Canada |
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| Europe |
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| New Zealand |
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Australia |
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Asia（Except for Thailand） |
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| Thailand |
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Which countries you can ship masks to?
We can ship to the United States, Canada, Europe (United Kingdom, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, Poland, Spain, Switzerland, Sweden, Slovenia), Australia, New Zealand, Asia (Thailand, Japan).
*Is your place you want to ship to but not mentioned above, let us know. We'll be happy to help you confirm.
Processing Times
Orders can sometimes take about 1 working day (within 24 hours on a working day) to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at hello@bcmask.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Warranty
At BASE CAMP®, we take pride in delivering top-quality products to our customers. We stand behind the craftsmanship of every item sold by us or our authorized resellers, ensuring they are free from manufacturing defects.
If you believe you have received a defective item, we encourage you to email our dedicated customer service team promptly.
Customer Support Email: hello@bcmask.com
Within one year of the original order date, our team will diligently assess the reported defect and offer either a replacement or refund based on your preference and item availability. Replacement options include receiving the same item or an alternative of equal value. Please note that we do not replace items showing normal wear and tear associated with mask usage. The order must have been placed directly on BCMask.com to be eligible for a replacement or refund.
If you made your purchase through one of our authorized resellers, kindly contact the seller for assistance.
Please be aware that, due to the nature of our product, we currently do not accept returns and exchanges, except in cases of manufacturer defects.
After it is declared over by WHO, we will periodically review and adjust our return policy. We remain committed to the best interests of our valued customers and dedicated employees. We appreciate your patience and understanding.
Order Cancellations
We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. If you want to cancel your order, please send an email to hello@bcmask.com. Once an order has been confirmed, it cannot be changed or canceled.
Customer Support Email: hello@bcmask.com